接待来访
Receiving Clients
1.商务建议
热情周到地接待来访客户，会给初次会面的客户留下良好的印象，从而顺利开启双方合作的大门。通常，接待人员会遇到两种客户：预约到访的客户(clients with an appointment)和无约造访的客户(clients without an appointment)。 May I help you?（我可以为你效劳吗？）通常是招呼客户的句话，进而以Do you have an appointment?（您预约了吗？）来确认进一步的接触。
2.商务英语情景对话
(1)Receiving Clients With an Appointment
接待预约客户
A:Good morning, sir. Welcome to our company. May I help you?
早上好，先生，欢迎光临我们公司。我可以为您效劳吗？
B:Good morning.I would like to see Mr.Stone?
早上好，我想见史东先生。
A:Have you made an appointment?
您提前和他约好了吗？
B:Yes, I've got an appointment with him at 9:30.
是的，我和他约好九点半见面。
A:Can I have your name, please?
能告诉我您的姓名吗？
B:Tom Baker,the Sales Manager from American Sunshine Company.
汤姆·贝克，美田阳光公司销售部经理。sales manager销售部经理
A:Let me see, yes, Mr.Baker,we have been expecting you.Please have a seat!I will call him at once
让我查查，是的，贝克先生，我们一直在恭候您的光临。请坐，我马上给他打电话。
B:Thank you!
谢谢！
A:Mr.Stone should be with you shortly. In the mean time,would you please sign the visitor's book?
史东先生马上就会过来见您。现在，请在来客簿上签字好吗？
B:OK.
好的。
A:Please come with me,I will show you to the conference office.
谢谢，请跟我走这边，我带您去会议窒。conference office 会议室
(2)Clients Without an Appointment
无约造访的客户
A:Good morning，how canI help you?
早上好！我可以为您效劳吗？
B:Hello,I'm Rich Miller from NW Company.Here is my business card.I'd like to see Mr.White.
你好！我是NW公司的瑞奇·米勒，这是我的名片。我想见怀特先生。business card 名片
Do you have an appointment,Mr.Miller?
您预约了吗？
A:I'm afraid not.But I have got something urgent to discuss with him.
恐怕没有，但我有要事和他商谈。 urgent v.紧急的
B:Can I ask what you wish to see him about?
请问您找他有什么事？
A:Well,I've found a small problem in the contract he asked me to examine yesterday.
哦，我发现他昨天要我审阅的合同有点问题。
B:I see.Please bave a seat,while I see if he is available now.
我明白了,请坐，让我看看他现在是否方便。available a.有空会面的
A:Thank you.
谢谢。
B:Mr.Miller,I am really sorry,Mr.White is making a long-distance call.He will be free 10 minutes later.Would you mind waiting a moment?
米勒先生，很抱歉，怀特先生正在打长途电话，十分钟之后有空，您等一下好吗？long-distance call 长途电话
A:Not at all．
好的。
B:Would you like some coffee or tea?
给您来点咖啡或者茶怎么样？
A:Coffee would be fine.Thank you.
咖啡吧，谢谢你。
3.商务英语核心句型
Wbat can I do for you today?/ How canI help you?
今天有什么需要我帮忙的?
May I help you?
我可以为您效劳吗?
I have an appointment with Mr.Wang,the director of Marketing Department at 10．
我和市场部主管王先生约定十点钟见面。
I am here to see Ms.Smith．
我来这里见史密斯夫人。
Mr. Green is expecting you in his office．
格林先生在办公室恭候您。
Please have a seat,he will be here very soon.
请坐，他马上来见您。
Could you wait here for a while?
您能在这儿稍等片刻吗？
4.商务英语情景词汇
chairman, president 董事长，总裁
deputy general manager 副总经理
chief executive office总裁首席执厅官
head of the office 办公室主任
general manager 总经理
business leader/headman 组长
board president 董事长
financial executive 财务主管
director general总监
sales representative 销售代表
vice-president 副总裁
职声小贴士：一般来说，西方人讲究先约再见，但如遇紧急情况，偶尔也会无约迨访，访客一般会主动提供名片。接待人员应礼貌地问讯约见的一些必要信息，热情得体的进行接洽。
