outsourcing operation运营外包

 

Dialog

英语情景对话

 

Bonnie:  I wanted us to meet today to talk about ways to reduce our overhead.  One suggestion is for us to outsource some of our operations.  I’d like to hear what you think are the pros and cons of doing that.

女：我想今天咱们开个会讨论一下如何减少公司的固定成本支出。其中一个方法就是将我们部分运营工作外包。这种安排会产生什么利弊，我想听听你们的意见。

Jean-Luc:  I think that, in principle, it’s a good idea.  It would save us a lot of money, but I see a downside.  We would lose control of some of our key in house operations.

男：通常而言这是个好主意。能为我们节省不少费用，不过我觉得有个缺点，就是我们可能会对我们一些内部关键运营失去控制

Bonnie:  Well, I think that we want to focus on non-core operations, such as IT or accounting.  I know that other companies have outsourced their call centers, but that would take a lot of training, especially with our call volume.  

女：噢，我想我们应该将外包的范围集中在一些非核心运营上，如IT与财务。我也知道一些别的公司将他们的呼叫中心外包了，如果我们这么做，考虑到我们的呼叫量，我们得提供不少培训。

Jean-Luc:  I completely agree.  I don’t think that the call center needs to be micro-managed, but it does take more oversight than IT or accounting for quality control, especially if we decide to go offshore.

男：完全同意。虽然我不认为呼叫中心需要事无巨细的管理，但如果我们决定将其外包给海外公司的话，它的确比IT或财务部门需要更多的质量监控。

Bonnie:  Okay, I think we’re thinking along the same lines.  Let’s call a meeting with the rest of the staff to get their thoughts.  How about next Tuesday at 10 a.m.?

女：好，我想我们意见差不多是一致的。我们回头召集个会听听余下同事们的意见如何。安排在下周二上午十点，如何

Jean-Luc:  That works for me.  I’ll send out an email out to everybody today.

男：我没问题。今天我会给大家发邮件通知的。

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